Complete a move-in checklist and note any deficiencies within a week  of move-in, include pictures if possible, and send this to us so we can save them to your portal. We will keep this on file and refer to it at move-out when completing our move-out inspection. 

Set up any utilities that you are responsible for, effective your lease start date. If you are unsure what utilities you are responsible for, please review your lease or give us a call.

You may pay rent via the tenant portal with an electronic debit from your bank account. The current fee is $3 per transaction. You may also mail personal checks to "The Rental Source."

Alternatively, you may wish to schedule your rent checks to be mailed via your bank's online bill pay service (usually free), on your behalf. 

If you need to have your tenant portal password reset, please call or email us with the request. 

Please note that the move-in checklist may assist with identifying any issues, but not all "deficiencies" will result in corrective action.

Make sure to confirm with your leasing agent if there are any improvements being requested in advance of move-in, so that your landlord has had an opportunity to review the request before you sign a lease or take possession.

Otherwise, standard maintenance requests should be sent to us using PropertyMeld.

- Lightbulb replacement
- Common area issues if you are in a condo building (We are happy to assist in communication of requests with your building's HOA)
- Plunging of toilets or clearing of drains (unless there's an established preexisting plumbing issue); we will pass along the plumber's bill in these instances.
- Improvements that were not present at move-in or requested in advance of taking possession (i.e. window screens, additional cleaning, etc.)

While our office usually maintains one or two spare sets of keys for each managed unit, we do not assume responsibility for assisting with a tenant lock out. However, if this occurs during regular business hours, we are happy to lend you a set of keys to help get you back in your home.

If this occurs afterhours and you must gain entry, you will need to contact a locksmith at your own expense and provide us with a copy of the new key if the lock has been changed. 

- A failing refrigerator
- Non-working heater or water heater
- Backed up drains/plumbing 
- Roof and/or plumbing leaks
- Fire event
- Fallen tree, fallen fence, damage involving a neighboring property